Project 2613

Customer Attitudes, Behavior, and the Impact of Communications Efforts

Research Investment

$400,220

Completion Year

2004

Completed

Principal Investigator

Elaine Tatham

Project Manager

Linda J Reekie

Contractor

ETC Institute

Abstract

Identifies factors that affect customer satisfaction, including communication of information about water quality issues. Reports on ways to inform customers about water quality issues, and provides guidance on communication strategies. Includes a CD-ROM. Published in 2004.

Resources

Subscriber

Customer Attitudes, Behavior, and the Impact of Communication Efforts

Report

DRPT-90975

09/20/2019

Customer Attitudes, Behavior, and the Impact of Communications Efforts

Abstract

Resources

Customer Attitudes, Behavior, and the Impact of Communication Efforts

Flushing Guidance for Premise Plumbing and Service Lines to Avoid or Address a Drinking Water Advisory

Developing Strategic Consumer Messaging for Microplastics in Drinking Water Supplies

PFAS One Water Risk Communication Messaging for Water Sector Professionals

Investigating Progression Pathways Across the Water Workforce

Recognizing Institutional and Organizational Capacity for Effective Workforce Development Programs

Smart Metering Playbook: Compendium of Resources for WRF Subscribers

Customer Attitudes, Behavior, and the Impact of Communications Efforts

Abstract

Resources

Customer Attitudes, Behavior, and the Impact of Communication Efforts

Related Projects

Flushing Guidance for Premise Plumbing and Service Lines to Avoid or Address a Drinking Water Advisory

Developing Strategic Consumer Messaging for Microplastics in Drinking Water Supplies

PFAS One Water Risk Communication Messaging for Water Sector Professionals

Investigating Progression Pathways Across the Water Workforce

Recognizing Institutional and Organizational Capacity for Effective Workforce Development Programs

Smart Metering Playbook: Compendium of Resources for WRF Subscribers